If an apology is followed by an excuse or a reason, it means they are going to commit same mistake again they just apologized for.
Tag: apologize
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Quote from Stephanie Lahart
Yes, a person can accept your apology and forgive you for what you’ve said, but they will never forget how you made them feel at that very moment. Words can stick in a person’s mind, heart, and spirit long after the words have been spoken. Don’t be in denial; words have GREAT power. Be wise when you speak!